You can cancel your Aeromexico flight and request a refund, but whether you receive a refund depends on several important factors including the type of ticket you purchased, the timing of your cancellation, and the reasons behind the cancellation. Aeromexico has a 24-hour risk-free cancellation policy that allows passengers to cancel their bookings within 24 hours of purchase and get a full refund, as long as the flight is scheduled to depart at least seven days later. This policy applies regardless of the fare class, giving travelers some flexibility shortly after booking. For refundable tickets such as Flexible Classic, Flexible AM+, Flexible Premier, and Flexible Premier One fares, passengers can cancel at any time before the flight departs and receive a full refund. These refunds are usually credited back to the original method of payment, although some travelers may opt to receive an electronic voucher instead. On the other hand, most non-refundable tickets, which include Basic, Classic, AM+, and Comfort fare types, generally do not qualify for a cash refund if canceled after the 24-hour risk-free period. Passengers holding these tickets may lose the full ticket amount upon cancellation unless they cancel within the 24-hour window. However, in some cases, Aeromexico might offer a travel voucher for future use, but this depends on the specific fare rules and the circumstances. Special consideration is given when cancellations are due to extenuating circumstances such as serious illness, family emergencies, legal obligations, or government orders. In these cases, the airline may waive cancellation fees and allow refunds if the passenger provides valid documentation, such as a medical certificate or death certificate. The process for canceling a flight and requesting a refund can be done through multiple channels including the airline’s official website in the "Manage Booking" section, by calling Aeromexico’s customer service, or in person at a ticket office or airport counter. If the ticket was purchased through a travel agent, passengers should contact the agent directly for cancellation and refund assistance. Refunds are processed back to the original payment method and typically take about seven to ten business days for credit or debit card payments, while cash or check refunds may take longer, sometimes up to twenty business days. If Aeromexico cancels a flight, passengers are entitled to a full refund or the option to rebook on another flight without additional charges. In addition to refunds, passengers might also be eligible for compensation if the cancellation was caused by issues within the airline’s control. Similarly, if a flight is delayed by more than six hours, passengers have the right to request a full refund. In such cases, the refund can also be processed to the original payment method or as a voucher. Additionally, if passengers paid for extra services like checked baggage or in-flight amenities that were not provided, they are entitled to a refund for those services as well. Overall, it is crucial for passengers to carefully review the fare rules and cancellation policies related to their tickets before making a decision. Acting quickly and providing necessary documentation when applicable can improve the chances of receiving a refund. Being familiar with Aeromexico’s refund policies and contacting the airline or travel agent promptly ensures that travelers can navigate cancellations and refunds with fewer difficulties. Understanding these policies helps passengers make informed decisions and better manage their travel plans in the event they need to cancel or change flights.