You can cancel your Aeromexico flight and get a refund, but whether you are eligible and how much you get back depends largely on the type of ticket you purchased and when you decide to cancel. Aeromexico provides a 24-hour risk-free cancellation window for tickets bought directly through their official website. If you cancel within 24 hours of making the booking and your flight is at least seven days away, you can receive a full refund regardless of the fare class. This policy applies to all fare types including Basic, Classic, AM+, and Flexible fares, giving passengers the chance to reconsider their travel plans soon after booking without losing any money. However, this 24-hour cancellation rule generally does not apply to tickets purchased through third-party travel agencies or other sellers, so it is important to check where your ticket was bought.

For passengers who purchased fully flexible fares, the process of canceling and obtaining a refund is straightforward. These tickets allow cancellations at any time before the scheduled departure with a full refund either credited back to the original payment method or issued as an electronic voucher for future travel. These flexible fares tend to be more expensive than non-refundable options but offer the greatest freedom to change or cancel plans without financial penalties. On the other hand, Aeromexico’s lower-cost fares such as Basic, Classic, AM+, and Comfort usually come with more restrictive rules. Outside the 24-hour cancellation window, these tickets are typically non-refundable, meaning if you choose to cancel your flight, you might only receive a credit voucher to use toward another booking rather than a cash refund. In some cases, a cancellation fee may also apply, reducing the amount credited or refunded. These policies are in place because airlines often price tickets based on flexibility, and cheaper fares usually carry restrictions to keep costs down.

Refunds are normally processed within seven to ten business days when payments were made by credit card, but if you used other methods such as cash or check, it could take up to twenty business days to receive your refund. The refund amount will be returned to the same payment method used during purchase. In special circumstances such as medical emergencies, family bereavements, or government-imposed travel restrictions, Aeromexico may waive cancellation fees and issue full refunds, but passengers need to provide valid documentation to support their claims. These compassionate exceptions are handled on a case-by-case basis and often require direct communication with Aeromexico’s customer service.

To cancel your flight and request a refund, you can usually do this yourself online by logging into your Aeromexico account and managing your booking through their official website or mobile app. This is the fastest and easiest method. If you booked through a travel agency or third party, you will need to contact them directly, as they control the ticket and refund process for bookings made outside of the airline’s platform. You can also call Aeromexico’s customer service center or visit one of their ticket offices to cancel your flight and inquire about refunds. Keeping your booking details and payment information ready can help speed up the process.

In conclusion, cancelling an Aeromexico flight and receiving a refund is possible but depends on the fare type and timing. Fully flexible tickets provide the most freedom with cancellations and full refunds at any time before the flight. The 24-hour risk-free cancellation policy gives all passengers a brief window after booking to cancel without penalty, provided the flight is more than seven days away. For non-refundable fares, cancellations outside the risk-free period usually result in vouchers or partial refunds rather than full cash refunds. Understanding these policies before purchasing a ticket and acting quickly if plans change will help you get the most favorable refund outcome. Always use Aeromexico’s official channels for cancellations to ensure your refund request is handled properly and promptly.