You can cancel your Aeromexico flight and get a refund, but the rules depend on the type of ticket you bought and when you cancel. Aeromexico offers a 24-hour risk-free cancellation policy for tickets purchased directly through their website. If you cancel within 24 hours of booking and at least seven days before your flight, you are entitled to a full refund regardless of the fare type. This gives passengers a chance to change their minds without penalty shortly after buying a ticket.

For fully flexible fares, you can cancel at any time before departure and get a full refund or an electronic voucher for future travel. These flexible tickets are more expensive but offer the greatest freedom to change plans. On the other hand, non-refundable fares such as Basic, Classic, AM+, and Comfort generally do not qualify for refunds after the 24-hour window. If you cancel outside of the risk-free period, you may lose the cost of the ticket or receive only a credit voucher for future use. Sometimes a cancellation fee applies depending on the fare conditions.

Refunds are usually processed within about one to two weeks if you paid with a credit card. Other payment methods, such as cash, may take longer to receive a refund. The refund is returned to the original payment method you used when booking. In some special cases like medical emergencies, family bereavements, or government restrictions, Aeromexico may waive cancellation fees and issue a full refund if you provide proof of your situation.

To cancel your flight and request a refund, you can do so online through the Aeromexico website by managing your booking. Alternatively, you can call Aeromexico’s customer service or visit a ticket office. If you booked through a travel agent or third party, you must contact them directly to handle cancellations and refunds. Acting promptly and knowing your fare rules is important to get the refund you are eligible for.

In summary, whether you can cancel your Aeromexico flight and receive a refund depends mainly on your ticket type and when you cancel. You have the best chances for a full refund if you act within 24 hours of booking or if you purchased a fully flexible ticket. Otherwise, cancellations might result in fees or vouchers instead of cash refunds. Being aware of the policy and using the official channels helps make the process smoother and reduces the chance of losing your money.