Air France offers a cancellation policy designed to provide flexibility while aligning with the type of fare purchased. A key component of their policy is the 24-hour grace period, which allows passengers to cancel any booking made directly with Air France within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least seven days later. This rule applies to all fare types, including non-refundable tickets. After this window, the cancellation terms depend on the fare conditions associated with the ticket. Air France offers several fare categories including Light, Standard, and Flex in Economy, Premium Economy, Business, and La Première. Flex fares generally offer the most flexibility, allowing free cancellations and full refunds before departure. Standard fares may permit cancellation for a fee, while Light fares, which are typically the least expensive, are usually non-refundable after the 24-hour grace period.

If a ticket is non-refundable, passengers may still be eligible for a travel voucher instead of a cash refund, depending on the fare conditions and the timing of the cancellation. These vouchers are often valid for use on future Air France flights within a specified period. Air France provides multiple ways to cancel a flight, including through their website, mobile app, customer service, or airport ticket counters. The website and mobile app are often the quickest and most convenient methods, allowing travelers to access and manage their bookings efficiently. Refund requests for refundable fares can also be submitted online, and processing times vary based on the method of payment but usually take several business days for credit card payments.

In the event that Air France cancels a flight or significantly changes the schedule, passengers are typically entitled to a full refund or free rebooking. The airline usually contacts affected travelers by email or text with the available options. Travelers are also allowed to manage these disruptions through their online booking account. For flights booked using Flying Blue miles, cancellation is possible, and miles are usually redeposited into the account upon cancellation. However, a fee may apply unless the passenger holds elite status, which can offer added flexibility and waived charges. Taxes and surcharges paid in cash or by card are typically refunded, either to the original payment method or in the form of a voucher, depending on the fare rules.

Air France encourages passengers to carefully review the fare conditions at the time of booking to understand what is allowed regarding cancellations, refunds, and rebooking. Refundable tickets offer the greatest flexibility, while non-refundable or promotional fares may be more restrictive. Travelers should also keep a record of booking references, receipts, and any email confirmations related to cancellation or refunds for future reference. In summary, Air France’s cancellation policy is designed to accommodate a range of passenger needs, from fully flexible refundable tickets to more restrictive low-cost options, with clear procedures in place for managing cancellations, securing refunds, or receiving credit for future travel.